'Expertise is not enough: you must be experts in serving advisers'

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To find out who were the other back-office support providers achieving the coveted five stars in the 2023 Financial Adviser Service Awards, click on this link. 

Voting was carried out earlier this year, in June, and providers across all the categories were scored by advisers on a variety of criteria, including turnaround times, complaint handling, improvements in technology and commitment to adviser training.