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What lessons can be learned from Aviva’s tech upgrade?

5. Everyone needs to be collaborative and try to work in partnership. Resist the urge to play amateur IT director. With some understanding and patience on both sides, this can be made so much better.

And when it’s done, we can all go back to taking pictures of our dinner and being influenced by Russian newsbots.

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Mark Polson is principal of platform and specialist consultancy the Lang Cat